HCI Interface Audit
A systematic usability evaluation of a government e-service portal, applying Nielsen heuristics and cognitive walkthrough methods.
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FIG_01 // HCI Interface Audit
TECHNICAL NOTES
DOC: ID_001-B
PROCESS & METHODOLOGY
This project applies Nielsen's 10 usability heuristics to audit the official BPJS Kesehatan portal...
KEY_METHODOLOGY
- Heuristic Evaluation
- Cognitive Walkthrough
- Think-Aloud Protocol